Still in the Area of Consumer Relations, S&S developed a specific work model for working with companies of the services segment, to ensure the assertiveness and good practices in handling individual claims.

S&S works in all spheres: administrative (CIPs, claims, extrajudicial notification and Reclame Aqui), as well as in the Judicial sphere (Civil Special Court, Ordinary Court).

These demands can often be resolved through an action focused on conciliation, aiming not only to avoid the financial impact of the demand, translated in the convictions for moral damages, but also in the reversal of the weakening of the company's image and the relationship with the customer, through personalized handling of the case.

For that, it is important to work in partnership with our Customers' business areas, developing conciliation policies, formatting service cells for agreements and establishing covenants with State Courts for on-site service and Implementation of joint efforts. in loco e Implantação de mutirões.

S&S also focus in information and intelligence data delivery to support its Customers in preventive actions, analyzing triggering data and suggesting strategies for better results in the management of each portfolio and processes, in a process directed to the continued improvement of the operation.

Another differential is the Institutional management carried out by S&S with the proximity and proactive representation of Customers before the Judiciary and Consumer Protection and Defense Agencies, through positive agendas, which enable a better understanding of the Customer's business and its consumer service structure, contributing to the strengthening of its image.