We operate in several specific claims of the segment of automakers:

• monitoring of sensitive extrajudicial cases that require the involvement of technical areas and negotiations with consumers in order to protect the company interests and avoid legal consequences and indemnities;
• responding to complaints made by consumers, always guided by the development of a close and interactive institutional relationship with Consumer Protection and Defense Agencies;
• defense of the company in notices of infraction and administrative fines imposed by Consumer Protection and Defense Agencies;
• actions in mass and strategic lawsuits portfolios, seeking the best results in each type of portfolio, according to the goals and KPIs of Clients;
• management of critical cases involving serious accidents, exposure in the media and press;
• legal and operational assistance in the implementation of recall campaigns;
• training on the Consumer Protection Code and best practices in dealing with complaints from vehicle consumers in order to inform and develop the teams of the company and the dealerships, promoting continuous improvement in the relationship with Clients.