{"id":1397,"date":"2020-10-20T12:40:37","date_gmt":"2020-10-20T15:40:37","guid":{"rendered":"https:\/\/www.santosesantana.com.br\/?page_id=1397"},"modified":"2022-11-23T18:32:16","modified_gmt":"2022-11-23T21:32:16","slug":"servicos","status":"publish","type":"page","link":"https:\/\/www.santosesantana.com.br\/en\/areas-de-atuacao\/servicos\/","title":{"rendered":"Services"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1397\" class=\"elementor elementor-1397\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4e6467f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4e6467f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d2c25c5\" data-id=\"d2c25c5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-14a7991 elementor-widget elementor-widget-heading\" data-id=\"14a7991\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Services<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-81b35e8 elementor-widget elementor-widget-text-editor\" data-id=\"81b35e8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Still in the Area of Consumer Relations, S&amp;S developed a specific work model for working with companies of the services segment, to ensure the assertiveness and good practices in handling individual claims.<\/p><p>S&amp;S works in all spheres: administrative (CIPs, claims, extrajudicial notification and Reclame Aqui), as well as in the Judicial sphere (Civil Special Court, Ordinary Court).<\/p><p>These demands can often be resolved through an action focused on conciliation, aiming not only to avoid the financial impact of the demand, translated in the convictions for moral damages, but also in the reversal of the weakening of the company's image and the relationship with the customer, through personalized handling of the case.<\/p><p>For that, it is important to work in partnership with our Customers' business areas, developing conciliation policies, formatting service cells for agreements and establishing covenants with State Courts for on-site service and Implementation of joint efforts.\u00a0<i data-stringify-type=\"italic\">in loco e\u00a0<\/i>Implanta\u00e7\u00e3o de mutir\u00f5es.<\/p><p>S&amp;S also focus in information and intelligence data delivery to support its Customers in preventive actions, analyzing triggering data and suggesting strategies for better results in the management of each portfolio and processes, in a process directed to the continued improvement of the operation.<\/p><p>Another differential is the Institutional management carried out by S&amp;S with the proximity and proactive representation of Customers before the Judiciary and Consumer Protection and Defense Agencies, through positive agendas, which enable a better understanding of the Customer's business and its consumer service structure, contributing to the strengthening of its image.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-43137fa\" data-id=\"43137fa\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-54857d2 elementor-widget elementor-widget-heading\" data-id=\"54857d2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Areas<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d2cfeb elementor-widget elementor-widget-heading\" data-id=\"4d2cfeb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.santosesantana.com.br\/en\/areas-de-atuacao\/agronegocio\/\">Agribusiness<\/a><\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d9cb4d8 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"d9cb4d8\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-698539f elementor-widget elementor-widget-heading\" data-id=\"698539f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.santosesantana.com.br\/en\/areas-de-atuacao\/alimentos-e-bebidas\/\">Food and Beverage<\/a><\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c8f258f elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"c8f258f\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b231ee2 elementor-widget elementor-widget-heading\" data-id=\"b231ee2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.santosesantana.com.br\/en\/areas-de-atuacao\/automobilistico\/\">Automotive<\/a><\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b24bbe elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"8b24bbe\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a856a8 elementor-widget elementor-widget-heading\" data-id=\"7a856a8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.santosesantana.com.br\/en\/areas-de-atuacao\/\">See all areas &gt;<\/a><\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9f7c458 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9f7c458\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e1ea7cf\" data-id=\"e1ea7cf\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-424bf87 elementor-widget__width-auto elementor-widget elementor-widget-text-editor\" data-id=\"424bf87\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>S&amp;S partners<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3502692 elementor-widget__width-auto elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"3502692\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-3b9a9a9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3b9a9a9\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-1186963\" data-id=\"1186963\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-77b9f2b elementor-widget elementor-widget-heading\" data-id=\"77b9f2b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Our team is prepared to meet corporate demands <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-873981c\" data-id=\"873981c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-d895405 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d895405\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-eb3966c\" data-id=\"eb3966c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9f6a675 elementor-widget elementor-widget-image\" data-id=\"9f6a675\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.santosesantana.com.br\/wp-content\/uploads\/elementor\/thumbs\/Helvio-Santos-Santana-scaled-pprrhn9aodxfywbygc1o54sspnk6fjlxqzhcjov4u8.jpg\" title=\"Helvio-Santos-Santana\" alt=\"H\u00e9lvio Santos Santana\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-027ca0e elementor-widget elementor-widget-text-editor\" data-id=\"027ca0e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>H\u00e9lvio Santos Santana<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-86bce23 elementor-widget elementor-widget-text-editor\" data-id=\"86bce23\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>CEO<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-254c85c\" data-id=\"254c85c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-39bcb12 elementor-widget elementor-widget-image\" data-id=\"39bcb12\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.santosesantana.com.br\/wp-content\/uploads\/elementor\/thumbs\/Sylvie-Boechat-scaled-pprrhn9aodxfywbygc1o54sspnk6fjlxqzhcjov4u8.jpg\" title=\"Sylvie-Boechat\" alt=\"Sylvie Boechat\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-56f7569 elementor-widget elementor-widget-text-editor\" data-id=\"56f7569\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Sylvie Boechat<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f93f892 elementor-widget elementor-widget-text-editor\" data-id=\"f93f892\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Head | Civil Advisory &amp; Litigation<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-c66f54d elementor-align-center elementor-widget elementor-widget-button\" data-id=\"c66f54d\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.santosesantana.com.br\/en\/lideranca\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Meet all partners<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Servi\u00e7os Ainda na \u00c1rea de Rela\u00e7\u00f5es com o Consumidor, o S&amp;S desenvolveu um modelo de trabalho espec\u00edfico para a atua\u00e7\u00e3o com as empresas do segmento de servi\u00e7os, para garantir a assertividade e melhores pr\u00e1ticas na condu\u00e7\u00e3o das reclama\u00e7\u00f5es individuais. O S&amp;S atua em todas as esferas: administrativa (CIPs, reclama\u00e7\u00f5es, notifica\u00e7\u00f5es extrajudiciais e Reclame Aqui),\u00a0bem como [&hellip;]<\/p>","protected":false},"author":11,"featured_media":0,"parent":22,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/www.santosesantana.com.br\/en\/wp-json\/wp\/v2\/pages\/1397"}],"collection":[{"href":"https:\/\/www.santosesantana.com.br\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.santosesantana.com.br\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.santosesantana.com.br\/en\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/www.santosesantana.com.br\/en\/wp-json\/wp\/v2\/comments?post=1397"}],"version-history":[{"count":3,"href":"https:\/\/www.santosesantana.com.br\/en\/wp-json\/wp\/v2\/pages\/1397\/revisions"}],"predecessor-version":[{"id":3366,"href":"https:\/\/www.santosesantana.com.br\/en\/wp-json\/wp\/v2\/pages\/1397\/revisions\/3366"}],"up":[{"embeddable":true,"href":"https:\/\/www.santosesantana.com.br\/en\/wp-json\/wp\/v2\/pages\/22"}],"wp:attachment":[{"href":"https:\/\/www.santosesantana.com.br\/en\/wp-json\/wp\/v2\/media?parent=1397"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}