{"id":1397,"date":"2020-10-20T12:40:37","date_gmt":"2020-10-20T15:40:37","guid":{"rendered":"https:\/\/www.santosesantana.com.br\/?page_id=1397"},"modified":"2022-11-23T18:32:16","modified_gmt":"2022-11-23T21:32:16","slug":"servicos","status":"publish","type":"page","link":"https:\/\/www.santosesantana.com.br\/en\/areas-de-atuacao\/servicos\/","title":{"rendered":"Services"},"content":{"rendered":"
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Services<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Still in the Area of Consumer Relations, S&S developed a specific work model for working with companies of the services segment, to ensure the assertiveness and good practices in handling individual claims.<\/p>

S&S works in all spheres: administrative (CIPs, claims, extrajudicial notification and Reclame Aqui), as well as in the Judicial sphere (Civil Special Court, Ordinary Court).<\/p>

These demands can often be resolved through an action focused on conciliation, aiming not only to avoid the financial impact of the demand, translated in the convictions for moral damages, but also in the reversal of the weakening of the company's image and the relationship with the customer, through personalized handling of the case.<\/p>

For that, it is important to work in partnership with our Customers' business areas, developing conciliation policies, formatting service cells for agreements and establishing covenants with State Courts for on-site service and Implementation of joint efforts.\u00a0in loco e\u00a0<\/i>Implanta\u00e7\u00e3o de mutir\u00f5es.<\/p>

S&S also focus in information and intelligence data delivery to support its Customers in preventive actions, analyzing triggering data and suggesting strategies for better results in the management of each portfolio and processes, in a process directed to the continued improvement of the operation.<\/p>

Another differential is the Institutional management carried out by S&S with the proximity and proactive representation of Customers before the Judiciary and Consumer Protection and Defense Agencies, through positive agendas, which enable a better understanding of the Customer's business and its consumer service structure, contributing to the strengthening of its image.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Areas<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Agribusiness<\/a><\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Food and Beverage<\/a><\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Automotive<\/a><\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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See all areas ><\/a><\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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S&S partners<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Our team is prepared to meet corporate demands <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"H\u00e9lvio\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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H\u00e9lvio Santos Santana<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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CEO<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Sylvie\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Sylvie Boechat<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Head | Civil Advisory & Litigation<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\tMeet all partners<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Servi\u00e7os Ainda na \u00c1rea de Rela\u00e7\u00f5es com o Consumidor, o S&S desenvolveu um modelo de trabalho espec\u00edfico para a atua\u00e7\u00e3o com as empresas do segmento de servi\u00e7os, para garantir a assertividade e melhores pr\u00e1ticas na condu\u00e7\u00e3o das reclama\u00e7\u00f5es individuais. O S&S atua em todas as esferas: administrativa (CIPs, reclama\u00e7\u00f5es, notifica\u00e7\u00f5es extrajudiciais e Reclame Aqui),\u00a0bem como […]<\/p>","protected":false},"author":11,"featured_media":0,"parent":22,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/www.santosesantana.com.br\/en\/wp-json\/wp\/v2\/pages\/1397"}],"collection":[{"href":"https:\/\/www.santosesantana.com.br\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.santosesantana.com.br\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.santosesantana.com.br\/en\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/www.santosesantana.com.br\/en\/wp-json\/wp\/v2\/comments?post=1397"}],"version-history":[{"count":3,"href":"https:\/\/www.santosesantana.com.br\/en\/wp-json\/wp\/v2\/pages\/1397\/revisions"}],"predecessor-version":[{"id":3366,"href":"https:\/\/www.santosesantana.com.br\/en\/wp-json\/wp\/v2\/pages\/1397\/revisions\/3366"}],"up":[{"embeddable":true,"href":"https:\/\/www.santosesantana.com.br\/en\/wp-json\/wp\/v2\/pages\/22"}],"wp:attachment":[{"href":"https:\/\/www.santosesantana.com.br\/en\/wp-json\/wp\/v2\/media?parent=1397"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}